Basic concepts
A Site Visitor is a person who visited the itscraft.com.ua site without the purpose of placing an Order.
A user is an individual, a visitor of the Site, who accepts the terms of the agreement and who wants to place an Order on the itscraft.com.ua website.
Buyer - a user who placed an Order on the itscraft.com.ua website with the purpose of purchasing goods for personal needs.
Online store - an Internet site located on the Internet at the address itscraft.com.ua, which presents the Goods offered by the Seller for purchase, as well as the terms of payment and delivery of the Goods to Buyers.
The site is itscraft.com.ua
Seller's page - a page of the Site that contains information about the conditions of sale, delivery and return of the Goods sold by the Seller, as well as other information that is essential for the conclusion and execution of the contract of sale of the Goods. The Seller's page is available via the link placed on the Product description page under the "Buy" button.
Product - craft products, food products, wood products, clothing, accessories and other products presented for sale on the Seller's Website.
Order - a duly executed request of the Buyer for the purchase and delivery to the address indicated by the Buyer of the Goods selected on the Site.
1. General provisions
1.1 The Seller sells Goods through the Internet store at the address itscraft.com.ua
1.2 By ordering Goods through the online store, the User agrees to the terms of sale of the Goods set out below (after this - the Terms of Sale of Goods). In case of disagreement, the User must immediately stop using the service and leave the itscraft.com.ua website
1.3 These Terms of sale of goods, as well as information about the goods presented on the Site, is a public offer in accordance with Art. 633 of the Civil Code of Ukraine.
1.4 These conditions may be changed by the Seller unilaterally without notice to the User / Buyer. The new version of the Terms comes in from the moment of its publication on the Site unless otherwise provided.
1.5 The Agreement (after this - the Agreement) enters from the moment the Seller sends the Buyer an electronic confirmation of acceptance of the Order when the Buyer places an Order without authorization on the Site, as well as from the moment the Buyer accepts the Order by calling 066-898-22-24.
1.5.1 The contract for the retail sale of the Goods is considered to have been concluded from the moment the Seller issues a cashier's or sales receipt or other document confirming payment for the goods to the Buyer.
1.5.2 By notifying the Seller of his e-mail and phone number, the Site Visitor / User / Buyer consents to the use of the specified means of communication by the Seller, as well as by third parties engaged by him for the purposes of fulfilling obligations to Site Visitors / Users / Buyers, for the purpose of sending advertising and informational mailings containing information about discounts, future and current promotions and other activities of the Seller, about the transfer of the order for delivery, as well as other information directly related to the fulfilment of obligations by the Buyer within the framework of the Public offers
1.6 By placing an Order, the User / Buyer agrees that the Seller may entrust the execution of the Agreement to a third party while remaining responsible for its execution.
1.7 As part of the Order, itscraft.com.ua provides the User with informational support for the Agreement concluded by the User with the Seller.
2. Subject of the agreement
2.1 The subject of the Agreement is to provide the User with the opportunity to purchase for personal, family, home and other needs, not related to the implementation of business activities, the Goods presented in the catalogue of the Internet store at the address itscraft.com.ua.
2.2 This Agreement applies to all types of Goods presented on the Site, as long as such offers with a description are present in the online store catalogue.
3. Registration on the website
3.1 Registration on the Site is carried out by clicking on the "Login" button in the upper right corner of the screen or when placing an order.
3.2 Registration on the Site is not mandatory for placing an Order.
3.3 The Seller is not responsible for the accuracy and correctness of the information provided by the User during registration.
3.4 The User undertakes not to disclose to third parties the login and password specified by the User during registration. If the User has any doubts about the security of his login and password or the possibility of their unauthorized use by third parties, the User undertakes to immediately inform the Seller about this by sending an appropriate e-mail to the address: itscraftua@gmail.com
3.5 Communication of the User / Buyer by managers and other representatives of the Seller must be based on the principles of generally accepted morality and communication etiquette. The use of obscene words, cursing, offensive expressions, as well as threats and blackmail, regardless of the form and to whom they were addressed, is strictly prohibited.
4. Product and order of purchase
4.1 The Seller ensures the availability of the Goods presented on the Site in stock. The photos accompanying the Product are simple illustrations of it and may differ from the actual appearance of the Product. The accompanying Product description/characteristics do not claim to be comprehensive and may contain typographical errors. To clarify information on the Product, the Buyer should contact the store managers at the phone numbers or email indicated on the website. The information presented on the Site is updated every 7 days.
4.2 If the Goods ordered by the Buyer are not in the Seller's warehouse, the Seller has the right to exclude the specified Goods from the Order / cancel the Buyer's Order, informing the Buyer about this by calling the manager of itscraft.com.ua).
4.3 The Buyer takes full responsibility for providing false information, which resulted in the impossibility of the Seller properly fulfilling its obligations to the Buyer.
4.4 In the case of cancellation of a fully or partially prepaid Order, the price of the cancelled Product shall be returned by the Seller to the Buyer in the manner in which the Product was paid for.
4.5 After placing the Order on the Site, the Buyer is provided with information about the estimated delivery date by sending an electronic message to the address specified by the Buyer during registration, or by phone. The manager servicing this Order specifies the details of the Order and agrees on the delivery date, which depends on which legal entity / individual entrepreneur is the Seller of the Goods ordered by the Buyer, the availability of the ordered Goods in the Seller's warehouse and the time required for processing and delivery of the Order.
4.6 The expected date of transfer of the Order to the Delivery Service is notified to the Buyer by the manager serving the Order by e-mail or during a control call to the Buyer.
4.7 The date of delivery of the Goods may be changed by the Seller unilaterally if there are objective reasons, in the opinion of the Seller.
5. Order delivery
5.1 The goods are delivered by the postal operator in the form of a postal shipment. The methods and approximate terms of delivery of the Goods are specified on the Site in the "Exchange, return" section at the address itscraft.com.ua/obmen-i-vozvrat/ the methods and approximate terms of delivery of the Goods implemented by other Sellers are specified on the relevant pages of the Sellers at site Specific delivery terms can be agreed by the Buyer with the store manager when confirming the order.
5.2 The territory of delivery of the Goods presented on the Site is limited to the borders of Ukraine. Delivery delays are possible due to unforeseen circumstances that are not the fault of the Seller.
5.3 Upon delivery, the Order is handed over to the Buyer or a third party specified in the order as the recipient (after this, the Buyer and the third party are referred to as the "Recipient"). If it is impossible to receive the Order paid by cash payment by the above-mentioned persons, the Order can be handed over to a person who can provide information about the order (the shipment number and/or the name of the recipient), as well as pay the cost of the order in full to the person who makes the delivery Order.
5.4 The risk of accidental damage to the Goods passes to the Buyer from the moment the Order is handed over to him and the Recipient of the Order signs the documents confirming the delivery of the Order (providing a receipt for delivery/courier service worker).
5.5 To avoid cases of fraud, as well as to fulfil the assumed obligations specified in point 5.4. of this Agreement, when delivering a prepaid Order, the person delivering the Order has the right to request a document certifying the recipient's identity, as well as indicate the type and number of the document provided by the Recipient on the receipt for the Order.
5.6 The seller guarantees the confidentiality and protection of the recipient's personal data.
5.7 The cost of delivery of each Order is calculated individually, based on the weight of the Product, the region and the method of delivery. The Seller's obligation to deliver the product to the Buyer is considered fulfilled at the moment the Buyer receives the shipment, as this moment is determined in accordance with the current rules of postal communication.
5.8 The order of delivery and opening of Shipments containing goods is determined by the current rules of postal communication.
5.9 When accepting the Order from the courier, the Recipient is obliged to inspect the delivered Product and check it for compliance with the declared quality, assortment and completeness of the Product, as well as to check the service life of the delivered Product and the integrity of the packaging. In the absence of claims to the delivered Goods, the Recipient signs the "Order Delivery Receipt" (or another document according to the regulations of the courier/postal service) and pays for the Order. The signature in the delivery documents indicates that no claims have been made against the goods of the recipient and that the Seller has fully and properly fulfilled his obligation regarding the transfer of the goods.
5.10 The user understands and agrees that:
delivery is a separate service that is not an integral part of the Goods purchased by the Buyer, the performance of which ends when the Recipient receives the Goods and makes a payment for them. Claims regarding the quality of the purchased Product that arose after receiving and paying for the Product are considered in accordance with the Law of Ukraine "About the Protection of Consumer Rights" and the Seller's warranty obligations. In this regard, the purchase of Goods with delivery does not give the Buyer the right to demand the delivery of the purchased Goods for the purpose of warranty service or replacement, does not give the opportunity to carry out warranty service or replacement of the Goods after leaving for the Buyer and does not imply the possibility of returning the cost of delivery of the Goods in cases, when the Buyer has the right to a refund for the Goods as such, in accordance with the Law of Ukraine "About the Protection of Consumer Rights".
5.11 You can specify the date, time and, if necessary, the delivery route from the manager who contacts the Buyer to confirm the Order.
6. Payment of goods
6.1 The price of the product is indicated in hryvnias. The amount of the order consists of the cost of the ordered goods.
6.2 The price of the Product is indicated on the Site. Regarding the incorrect indication of the price of the Goods ordered by the Buyer, the Seller informs the Buyer about this to confirm the Order at the corrected price or cancel the Order. If it is impossible to contact the Buyer, this Order is considered cancelled.
6.3 The price of the Product on the Site can be changed unilaterally by the Seller.
6.4 Payment for the Goods is made by the Buyer:
6.4.1 in cash upon receipt of the Order in the amount corresponding to the amount of the Order specified on the Site, taking into account discounts;
6.4.2 by non-cash funds using bank cards when placing an Order in the amount corresponding to the amount of the Order specified on the Site, taking into account discounts.
6.5 itscraft.com.ua keeps statistics of orders placed by the Buyer. itscraft.com.ua has the right to unilaterally determine the payment methods available to the relevant Buyer, based on the statistics of actions taken by the Buyer with itscraft.com.ua.
7. Return of goods and money
7.1 The return of the Goods is carried out in accordance with the section "Exchange, return" specified on the Site at the address itscraft.com.ua/obmen-i-vozvrat/ The Buyer has the right to refuse the received Goods and terminate the Sales Agreement within 14 calendar days from the date of receipt Goods, regardless of the day of purchase, with the exception of Goods that are not subject to exchange and return in accordance with point 7.2.4. of this Agreement. The returned product, with all seals, and labels, must be sent by the Buyer or by mail to the address to be notified by the manager.
Shipping of goods is carried out at the expense of the Buyer. Also, the product can be returned by courier when receiving a new order.
7.2.1 Return of Good Quality Goods:
The return of the Goods of proper quality is possible if the goods have not been used, their product type, consumer properties, seals, and labels have been preserved, as well as the settlement document issued to the Buyer together with the sold goods has been preserved.
7.2.2 When the Buyer refuses the Goods in accordance with point 7.2.1. The Seller returns the cost of the returned Goods to him within 30 days from the date of receipt of the returned Goods at the Seller's warehouse. Refunds for the cost of the Goods are made exclusively to the person specified in the order for the Goods.
7.2.3 If, at the time of the Buyer's application, a similar product is not available for sale at the Seller, the Buyer has the right to refuse the performance of this Agreement and demand the return of the amount of money paid for the specified Product. The seller is obliged to return the amount of money paid for the returned goods within 30 days from the day of the return of the goods.
7.3 Return of goods of inappropriate quality:
7.3.1 A product of inadequate quality means a product that is defective and cannot fulfil its functional qualities. The received Product must correspond to the description on the Site. The difference in design elements or design from those stated in the description on the Site is not a sign of the inadequate quality of the Product and/or the impossibility of using it for its intended purpose.
7.3.2 The appearance and completeness of the Product, as well as the completeness of the entire Order must be checked by the Recipient at the time of delivery of the Product.
7.3.3 After receiving the Order claims for external defects of the product, its quantity, completeness and product appearance are not accepted.
7.3.4 If the Buyer was given Goods of inadequate quality and the other was not agreed in advance by the Seller, the Buyer has the right to use the provisions of Art. 8 "Consumer's rights in case of purchase of goods of inadequate quality" of the Law of Ukraine "About Protection of Consumer Rights".
7.3.5 Claims for the return of the amount of money paid for the goods must be satisfied within 30 days from the date of presentation of the corresponding claim (Point 4 of Article 12 of the Law of Ukraine "About the Protection of Consumer Rights").
7.4 The goods (of proper and improper quality) can be returned to the courier during the redemption of the next order, provided that the item to be returned was purchased no earlier than 30 days before the current date.
7.5 Refunds are made by refunding the cost of the paid Goods by mail, bank transfer, as well as by transfer to a bank card (the card must be issued on the territory of Ukraine; the currency of the card is hryvnia).
7.6 In case of payment of the Order by the method specified in point 6.4.2. Offers and refunds are made by returning the cost of the paid Goods to the bank card with which the Goods were paid.
7.7 The warranty period for the Goods is set by the manufacturer and indicated on the label. The seller ensures proper application and use of the goods during the warranty period.
7.8 The Seller is not responsible for the defects of the Goods, if they arose after its transfer to the Buyer as a result of the Buyer's violation of the rules for using or storing the goods, actions of third parties, or force majeure.
8. Liability
8.1 The Seller is not responsible for damage caused to the Buyer as a result of improper use of the Goods purchased in the online store.
9. Confidentiality and protection of information
9.1 Personal data of the User / Buyer is processed in accordance with the Law of Ukraine dated June 1, 2010 No. 2297-VI "About the Protection of Personal Data".
9.2 When registering on the Site, the User provides the following information: Surname, First Name, e-mail address, contact phone number and password for accessing the Site.
9.3 By providing personal data when registering on the Site, the User agrees to their processing by the Seller, including for the purpose of promoting goods and services by the Seller.
9.4 The Seller uses the personal data of the User / Buyer:
to register the User on the Site;
to fulfil its obligations to the User / Buyer;
to evaluate and analyze the operation of the Site;
to determine the winner in promotions held by the Seller.
9.5 The Seller has the right to send informational messages, including advertising messages, to the e-mail and mobile phone of the User / Buyer with his consent. The User / Buyer has the right to refuse to receive advertising and other information without explaining the reasons for refusal. Service messages informing the User / Buyer about the order and the stages of its processing are sent automatically and cannot be rejected by the User / Buyer.
9.6 The seller has the right to use "Cookies" technology. "Cookies" do not contain confidential information and are not transferred to third parties.
9.7 The Seller is not responsible for the information provided by the User / Buyer on the Site in a publicly available form.
9.8 The Seller has the right to record telephone conversations with the User / Buyer. At the same time, the Seller undertakes to: prevent attempts to gain unauthorized access to information received during telephone conversations and/or transfer it to third parties who are not directly related to the fulfilment of Orders, in accordance with the Law of Ukraine dated October 2, 1992 No. 2657-XII "About information".
10. Validity of the Public Offer
10.1 The actual Public Offer comes into force from the moment of its acceptance by the Site Visitor / Buyer and is valid until the moment of withdrawal of the acceptance of the Public Offer.
11. Additional conditions
11.1 The Seller has the right to assign or in any other way transfer his rights and obligations arising from his relationship with the Buyer to third parties.
11.2 The online store and the services provided may be temporarily partially or completely unavailable due to preventive or other work or for any other technical reasons. The Seller's technical service has the right to periodically carry out necessary preventive or other work with or without prior notice to the Buyers.
11.3 The provisions of the legislation of Ukraine apply to the relationship between the User / Buyer and the Seller.
11.4 In case of questions and complaints from the User / Buyer, he can contact the Seller by phone or in another available way. The parties will try to resolve any disputes that arise through negotiations, in case of failure to reach an agreement, the dispute will be referred to a judicial body for consideration in accordance with the current legislation of Ukraine.
11.5 Court recognition of the invalidity of any provision of this Agreement does not entail the invalidity of other provisions.
11.6 In case of payment of the order by the method specified in point 6.4.2. Offers, it is possible to write off the additional commission by the issuing bank.
ADDRESS AND DETAILS:
Individual entrepreneur Yarmii Nataliya Anatoliivna
Address: Kherson region, Nova Kakhovka city, Peremohy Ave., bldg. 21, sq. 34
Bank - JSC CB "Privatbank"
MFO 352479
EDRPOU 2209222441
Account IBAN UA 22305 29900 00026 00803 11015 19
A single taxpayer of Group 2 is not a VAT payer.